Sales Policy

Effective Date: December 12, 2024

At Wavix Luxury Instruments, we aim to offer a seamless and efficient shopping experience for our customers. This Sales Policy outlines the terms under which we sell our products, including how we handle orders, payments, shipping, and delivery. By making a purchase on our website, you agree to the terms and conditions outlined below.

1. Product Availability and Pricing

  • Product Information: We strive to provide accurate and up-to-date information regarding product descriptions, images, prices, and availability. However, there may be occasional discrepancies due to typographical errors or system issues. We reserve the right to correct any errors in pricing, product information, or availability, and will notify you promptly if a product’s price or availability changes before your purchase is confirmed.
  • Pricing: All prices listed on our website are in USD and include applicable taxes unless otherwise stated. Shipping costs are calculated separately and will be added at checkout. We reserve the right to change prices at any time without prior notice.

2. Ordering Process

  • Placing an Order: Once you have selected your desired items, you may proceed to checkout. After entering the necessary shipping and payment details, your order will be processed. You will receive an order confirmation email once your purchase has been successfully completed.
  • Order Confirmation: Upon receiving your order, we will send an email confirming the details of your purchase, including the products, pricing, and shipping information. Please verify the information in this email to ensure that everything is correct.
  • Order Acceptance: Orders are considered accepted once we have processed and shipped your items. If for any reason we are unable to fulfill your order, we will contact you promptly.

3. Payment Methods

We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options. Payments are processed securely through trusted third-party providers. By providing payment information, you authorize us to charge the total amount of your order to your chosen payment method.

4. Shipping and Delivery

  • Shipping Time: We process and ship orders as quickly as possible. Depending on the shipping method you choose, delivery times may vary. We aim to process and ship all orders within 2-3 business days.
  • Shipping Costs: Shipping charges are calculated at checkout based on your location and the size/weight of your order. We offer various shipping options, including standard, expedited, and international shipping.
  • Shipping Restrictions: We currently only ship to specific regions. If your location is not supported, we will inform you during the checkout process.

5. Returns and Exchanges

  • Return Policy: We offer a satisfaction guarantee on all products purchased from Wavix Luxury Instruments. If you are not fully satisfied with your purchase, you may return it within 30 days for a full refund or exchange, provided the item is in its original, unused condition.
  • Non-returnable Items: Custom-made or personalized items are not eligible for returns. Additionally, certain accessories and products, once opened, may not be returned due to health and safety reasons.
  • Return Process: To initiate a return, please contact our customer service team for instructions. Returns must be shipped back within 30 days of receiving your order. Shipping fees for returns are the responsibility of the customer unless the return is due to an error on our part.

6. Customer Support

We value our customers and are here to assist you with any inquiries regarding your purchase. For customer support, please contact us via email at [insert email] or call [insert phone number].